EVN
Yerevan, Armenia
Zvartnots has one main passenger terminal. Arrivals are on the ground floor and departures are on the second floor, and one travel guide says the longest walk inside is under 15 minutes. It is easy to follow, but it is busy at night, passport queues can be long, and the airport's own website does not give a step-by-step route for connecting passengers, so ask staff early if you are unsure.
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Your bags go through. You only change planes.
After you leave the plane, look for signs for transit or transfer, and ask a staff member or cabin crew which way your connection goes. Show your boarding pass for the next flight. One travel guide says passengers whose two flights are on the same booking can stay in the transit area and do not have to go through passport control, and that there is a Transfer Desk. The airport's own website mentions neither, so do not rely on either.
The Arrivals Hall (ground floor) has passport control, the baggage belts, customs and the exit. If your bag is checked through to your last airport, you do not need to collect it at the baggage belts. Whether you must go through passport control is a separate question, so ask cabin crew or airport staff before you leave the gate area. If a staff member tells you to go through passport control, go with them and ask which desk to use.
At your first check-in, ask the agent: "Is my bag checked all the way to my final city?" Look at the paper tag. The three letters at the end of the tag should be your final airport. This is general airline practice and is not confirmed for Zvartnots, so ask your airline.
The departures floor is the second floor. Before the gates there is passport control for people leaving Armenia and a security check. Follow the signs and ask staff which line is next. The airport does not say whether connecting passengers use the same security line or a separate one. Be ready to put your bag and coat in a tray.
Look at the departure screens, your boarding pass and your airline's app. Gate numbers are not listed in this guide because they change. If your gate is not shown yet, stay in the secure area near the screens, or go to an information desk or an airline staff member and ask. You can also phone the airport information line, open 24 hours: 1-87 from an Armenian phone number, or +374-10-493111 if your phone is from another country.
The airport says staff at the border control areas arrange a fast line for elderly passengers and passengers with reduced mobility. Wheelchair help must be booked through your airline before you fly (see the assistance section).
You collect your bags and check in again. Allow much more time.
If your flights are on separate tickets, you must leave the transit area and enter Armenia. Follow the signs to passport control (immigration) after you leave the plane. Ask the Customer Service staff at the border control area for the fast line. The airport says this line is for elderly passengers and passengers with reduced mobility.
Go to the baggage belts in the Arrivals Hall. Luggage carts are free. If your bag does not come, go to the Lost and Found office before you leave the hall. It is in the baggage claim area opposite belt number 3 and is open 24 hours. Phone +374-10-493000, extension 7226 or 7210. The Lost and Found office does not handle every airline. If it cannot help, ask your airline's office in Armenia what to do.
There are two channels. Use the green channel if you have only personal items and nothing to declare. Use the red channel if you have goods to declare. You must declare cash or travellers' cheques worth more than 10,000 US dollars.
Go up to the departures floor (second floor) and find your airline's check-in desk. Ask an information desk if you cannot find it. Check-in times differ by airline. For example, FlyOne says check-in opens 3 hours and closes 60 minutes before departure. Ask your own airline for its time. If you have a long wait, the airport has a baggage storage room in the Arrivals Hall (3,500 AMD per bag up to 90x60x30 cm for 24 hours; 6,000 AMD for larger bags up to 150x90x30 cm).
Both are on the second floor before the gates. Ask for the fast line for elderly passengers at the departure border control. Then go to the gate area and check the screens for your gate.
The airport publishes no minimum connection time. Our cautious estimate, not an airport figure: plan at least 4 hours between landing and your next departure, and more if you arrive at night, when passport queues are long. One guide warns not to trust a 60-minute connection on separate tickets. If your first flight is late, the second airline may not rebook you, because the tickets are separate.
Going through passport control means you are entering Armenia. Some passports can enter without a visa, others need an e-visa (evisa.mfa.am) or a visa. Check the rules for your passport with the Armenian foreign ministry or your airline. The airport website lists a single-entry transit visa at 10,000 AMD, payable in Armenian dram only. It does not say whether visas are sold at the airport, so get any visa you need before you fly.
Passport control for arriving passengers is in the Arrivals Hall on the ground floor. Passport control for departing passengers is on the second floor, before the gates. If you go through passport control, you are entering Armenia, and your passport must allow it: some passports need no visa, some need an e-visa or a visa. Armenian border guard information says a foreigner who stays in the transit zone and does not enter Armenia may stay up to 48 hours, except in emergencies. It also says people in transit must show a ticket onward to a third country. A travel guide says passengers on one booking can skip passport control and stay in the transit area, but the airport website does not confirm this. Airport Customer Service staff at the arrival and departure border control areas arrange a fast line for elderly and reduced-mobility passengers. Ask them for it. Check the rules for your passport with your airline or the Armenian embassy before you travel.
There is one main passenger terminal, so most travellers never change terminals and do not need a train or shuttle between buildings. Arrivals are on the ground floor and departures are on the second floor. One guide says the old round terminal is still linked to the new one by a 50-metre corridor and serves a few gates. Another guide says it no longer takes passengers, so do not rely on either. Follow your boarding pass, the screens and staff directions to your gate. One guide says the longest walk is under 15 minutes, but it does not give distances to individual gates. No source confirms buggies, electric carts or moving walkways, so if you tire easily, ask your airline about wheelchair help when you book. The airport asks for at least 48 hours' notice, through the airline. The airport website says luggage carts are free. If you leave the airport, the N201 and N100 buses to central Yerevan leave from outside the arrival area (about 07:00 to 22:00 every 30 minutes, N100 also at night every hour). Taxis (Eco Taxi, Carwiz) have desks in the Arrival Hall. There is no train.
Ask your airline or travel agent for special assistance, ideally when you book. The airport needs to be told at least 48 hours before the published departure time. It does not take requests directly from passengers, so you cannot ask it yourself. Airlines can set longer limits: FlyOne's website asks for 72 hours. If you have a connection, ask every airline on your trip to arrange help at both airports. Tell them which wheelchair type you need. FlyOne's codes are WCHR (needs a wheelchair for long distances but can climb stairs), WCHS (can walk a short way but cannot climb stairs) and WCHC (cannot board without help).
The airport website says help starts at "defined pick-up points" but does not say where they are. The airport says its customer service team is available round the clock, and that information desks are in both the Arrival Hall and the Departure Hall. If you cannot find a desk, phone the information line: 1-87 from an Armenian phone number, or +374-10-493111 if your phone is from another country (24 hours). Email: customerservice@aia-zvartnots.aero.
The airport says its assistance covers the way from the pick-up point to check-in, baggage formalities, security and border control, boarding and getting off the plane, and from baggage claim to a drop-off point. Staff can also help put hand luggage on the plane. We could not confirm whether a request made less than 48 hours ahead is accepted, or whether the service is free of charge. The airport also sells a paid VIP service. The 40,000 AMD option (per passenger) includes check-in at the VIP lounge and an escort to border control. After that you go through security, passport control and boarding on your own. The 70,000 AMD full service also takes you to the aircraft by minibus. The airport does not say this includes wheelchair help. To book, phone +374-77-229114 or +374-10-493000 extension 7292 (the main line answers 10:00 to 19:00), or book online at zvartnots.aero/EN/Payment.
The airport says its customer service team is available round the clock, and that information desks are in both the Arrival Hall and the Departure Hall. Customer Service staff also work at the arrival and departure border control areas. Lost and Found is in the baggage claim area opposite belt number 3, open 24 hours. The information line is 1-87 from an Armenian phone number or +374-10-493111 if your phone is from another country, both 24 hours. Phone it if you cannot find a desk. The airport office line is +374-10-493000 (10:00 to 19:00). One travel guide mentions a Transfer Desk, but the airport's own website does not, so we could not confirm that it exists or where it is. Airline offices at the airport are listed on the airport website, and many open only around flight times. Signs are reported in Armenian, Russian and English, and the official airport app is in Armenian, Russian and English. We found no official statement of Persian, Arabic or Turkish help, so show the written phrases above if you need to.
Free Wi-Fi called "Zvartnots Public" covers the airport, and power sockets are available throughout. Many cafes and shops are open 24 hours, in the Departure Hall (second floor) and near the gates. A 24-hour pharmacy (Alfa-pharm) is in the Departure Hall. Rest pods called Zen Capsules are in the Arrival Hall, open 24 hours. The airport lists 5,000 AMD per hour; phone +374-41-881000. The airport does not say whether you can reach them without passing passport control, so ask a staff member. The Business Lounge is in the Departure Hall and has showers and a relaxing area. It costs 25,000 AMD online or 30,000 AMD in cash for 3 hours, and is open to some business class passengers and to members of lounge programmes such as Priority Pass. Check with your airline or card provider that you can get in. Other guides say there are comfortable seats but no special quiet or sleeping area. The airport website does not describe toilets, drinking water, lifts or a medical room, so ask an information desk for the nearest one.
Show this to a member of staff if you cannot say it. In Armenian (signs are reported in Armenian, Russian and English)
Ինձ օգնություն է պետք՝ իմ հաջորդ չվերթը գտնելու համար։ (Indz ognutyun e petk, im hajord chverty gtnelu hamar.)
I need help to find my connecting flight.
Ո՞ւր պետք է գնամ իմ հաջորդ չվերթի համար։ (Ur petk e gnam im hajord chverti hamar?)
Where do I go for my next flight?
Ինձ անվասայլակ է պետք, խնդրում եմ։ (Indz anvasaylak e petk, khndrum em.)
I need a wheelchair, please.
Print this page, fill in the lines by hand, and keep the card in your pocket.
I am traveling alone. I need help to find my connecting flight. Please show me the way, or call someone who can help me. Thank you.
Ինձ օգնություն է պետք՝ իմ հաջորդ չվերթը գտնելու համար։ (Indz ognutyun e petk, im hajord chverty gtnelu hamar.)
You can type the details here before printing. They stay on this device only.
Partly checked against official pages.
Airports change signs, gates and rules. This guide is general help, not an official instruction. Always follow the staff and the screens, and check with your airline.
Last prepared 2 November 2026.